If there is a problem with an order placed through uk-peptides.io, contact UK Peptides with the order reference and a clear explanation. Do not send a parcel to an unconfirmed address; request the return instructions for your order.
Faulty, damaged or incorrectly supplied goods
Tell us what is wrong and which item is affected. Include relevant photographs if available. We will consider the appropriate remedy under the rights that apply to the purchase. This policy does not remove rights relating to faulty or misdescribed goods.
Consumer cancellation rights
Where UK consumer distance-selling cancellation rights apply, you can notify us of cancellation within 14 days after receiving the goods and return them within the following 14 days. You do not need to give a reason. Certain legal exceptions can apply to specific goods; an exception must be applicable to the actual item, rather than assumed for the whole catalogue.
Refunds after a valid cancellation
Where those rights apply, reimbursement includes the standard delivery charge. It is normally due within 14 days after we receive the goods back or earlier evidence of return, as applicable. Any lawful deduction for handling beyond what is necessary must be justified. Refunds use the original payment method unless another method is expressly agreed, without a refund fee.
How to tell us you wish to cancel
Send a clear cancellation statement through the contact form. Include your name, contact email, order reference, the items concerned and the delivery date if known. A particular form is not compulsory. Keep a copy of the message and return evidence.
Business purchases
Consumer cancellation rules do not apply in the same way to a purchase made for business purposes. Ask about the applicable business-order terms before purchasing. Nothing on this page excludes rights that cannot lawfully be excluded.